You can add participants to a Zoom meeting by using an existing contact list. Here are the steps. When you set up a Zoom meeting to invite different people, especially external contacts, you typically ...

Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions. Today, Zoom Video Communications, Inc. announced Zoom Contact ...

Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution. The company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video ...

WEST STOCKBRIDGE — A Zoom official has contacted the town about a threatening Zoom bombing incident that occurred Tuesday, during a public meeting, and vowed to help police catch the offenders. A ...

Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...

FRANKLIN, Tenn.--(BUSINESS WIRE)--Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s omnichannel ...

SAN FRANCISCO--(BUSINESS WIRE)--Observe.AI, the most robust conversation intelligence platform for boosting contact center performance, today announced it has joined forces with Zoom Video ...

Scaling Zoom’s AI-first customer experience offerings is one of the company’s top priorities, President and CEO Eric Yuan said on a Q3 2026 earnings call Monday. The customer experience business, ...

AI adoption is driving growth in Zoom’s contact center offerings, executives said on a Q2 2026 earnings call Thursday. The ability for Zoom’s AI to support human agents is a critical component of the ...

Videoconferencing giant Zoom announced it is acquiring Solvvy, the Burlingame, Calif.-based platform provider of conversational AI and customer support to expand its contact center offerings and offer ...

SAN JOSE, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service ...