Many homeowners inevitably face appliance and system costs—in fact, in a 2024 survey of 2,000 homeowners, 94% of respondents spent an average of $2,800 to repair or replace major appliances in the ...

This article outlines the key trends shaping customer behavior and what local services companies can do to stay competitive ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges. Many customer service operations had to ...

As the dust settled on what most have deemed the “new normal” of working from home, many industries — including customer service — rapidly shifted operations to be remote work-friendly. At the same ...