Microsoft has come out with support for unified communications in a big way with its Live Communications Server portfolio. Traditional telephony suppliers, including Alcatel, Avaya, Cisco, Genesys, ...

As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...

Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. This is especially true for small and rural communities. Increasingly ...