Chatbots have become an essential tool for state government agencies to simplify their messaging and get critical information to residents. That’s a key finding from “Uncovering the Results of AI ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

Nobody likes chatbots, and I get why. They tend to be clunky, slow, and worst of all, unhelpful. That probably explains why more people would rather wait on hold to talk to a human agent than get ...

Researchers at the University at Albany’s Center for Technology in Government and University College London have been working to uncover exactly how governments are using AI-enabled chatbots and the ...

AI chatbots like ChatGPT, Gemini and Grok are increasingly woven into the fabric of everyday life. Interestingly, recent research shows that the most popular use for them today is therapy, and people ...

Dr. McBain studies policies and technologies that serve vulnerable populations. On any given night, countless teenagers confide in artificial intelligence chatbots — sharing their loneliness, anxiety ...

AI tools and news just don't seem to mix -- even at the premium tier. New research from Columbia's Tow Center for Digital Journalism found that several AI chatbots often misidentify news articles, ...

Millions of people are now using ChatGPT as a therapist, career advisor, fitness coach, or sometimes just a friend to vent to. In 2025, it’s not uncommon to hear about people spilling intimate details ...

New report details how harmful AI chatbots are created and shared, despite supposed guardrails. Credit: Tero Vesalainen / iStock / Getty Images Plus via Getty Images Character chatbots are a prolific ...